Tap Start your recovery (or Schedule & Pay) and choose a time.
Step 2 — Pay to confirm
Payment is required to confirm your appointment and receive your visit access link.
Step 3 — Get your link (10–15 minutes before)
Your Join Visit link is automatically sent by text and/or email 10–15 minutes before your appointment. Please keep your phone nearby and check spam/junk folders if needed.
Step 4 — Join your visit
When you receive the link, tap Join Visit to enter the waiting room and start your appointment.
If you didn’t get your link
Your link is sent 10–15 minutes before your appointment.
If you are within that window and still don’t have it, contact Support:
Billing, Scheduling & Support:
Call/Text: (813) 791-7550
Need help with prescriptions or pharmacy issues?
For pharmacy changes, pickup issues, or medication questions:
Prescription Support (Text First):
Call/Text: (813) 491-8961
Our patient advocates monitor this channel and will help resolve issues quickly.
Emergencies / Crisis
If you feel unsafe or are having a medical emergency, call 911 or go to the nearest ER.
